Please use our returns portal for returns. You have 30 days from receipt of your order to register a return.

Register a return

Please note that, in accordance with our Terms and Conditions, you are responsible for the return costs. If you book a return label via the portal, the costs will be displayed in the final step before you complete the return. Alternatively, you can organise the return yourself using a shipping provider of your choice – we recommend insured shipping so that you are covered in the event of loss. Please return your parcel in the original packaging (shipping box or bag) and keep the proof of posting in a safe place.

Please include your “Delivery and Returns Slip” in the parcel for reference.

Please include the “Delivery and Returns Slip” that was enclosed with your order in the parcel for reference.

If you no longer have this, you can download a returns form here, print it out and fill it in: Download return form

Return shipping costs are to be borne by you. We recommend using a service with shipment tracking.

For UK customers only
We cover the cost for returns and will provide you with a free return label.

You can return your goods to us within 30 days of receipt.

We don't offer direct exchanges.

Once we've received and processed your return, we'll automatically refund your money so you can place a new order for the replacement items you'd like.

As soon as your parcel has reached us and been checked, we'll process your refund. The credit will appear on your original payment method within 10 business days.

In such cases, please always contact our customer service first and describe the issue. We'll help you find an appropriate solution as quickly as possible.

If you used a gift or purchased voucher on your order, the proportional voucher value will automatically be reloaded onto your voucher code when you return items.

Discount codes are applied proportionally and percentage-based across all line items, depending on each item's value. That means you only paid a partial amount per item, and that partial amount is what will be refunded for the return.